Tomb Raider: Anniversary README file <19/04/2007> Version 1.0 Part 1: Things You Should Know Please read through the DirectX section of this document. This section has information that is vital to successfully running Tomb Raider: Anniversary on your system. 1.1 DirectX This game is optimised for Microsoft's DirectX 9.0c. In order for you to play the game, you must have DirectX 9.0c compliant drivers for your video card and sound card. Please note that although DirectX 9.0c is installed with the game, your video and sound card drivers will not be upgraded to DirectX 9.0c drivers. You will need to obtain the latest DirectX 9.0c drivers from the manufacturer or PC supplier. These drivers cannot be supplied by Eidos. 1.2 Memory and Performance While the game will run fine in 256MB of RAM (for Windows 2000/XP) and 512MB of RAM (for Windows Vista), your playing experience will be smoother if you have at least 1GB RAM. Regardless of how much memory you have, you can maximize your available memory and increase the overall performance of the game engine by doing the following: * Closing any open windows * Shutting down all other programs (including those that run in the menu-bar) * Defragmenting your hard drive Eidos recommends that you have no other programs running at all while playing Tomb Raider: Anniversary. Other programs, including system utilities and screen savers can cause system degradation when playing games and may conflict with the game for system resources, potentially resulting in instability and crashes. 1.3 Known Issues * Ensure you are running latest drivers from nVidia and ATI/AMD. * If you experience any issues in game this could be linked to your sound card, Microsoft XP users should try to fix the problem by reducing the hardware acceleration option within the DXDIAG tool – To Run DXDIAG see the `Technical support section` below, once loaded select the SOUND tab and move the slider option (Hardware Sound Acceleration) to the left. Please note, this option is only available to Microsoft XP users. * Nvidia GeForce 4, Geforce 3 and GeForce MX240 If any visual or performance issues are experienced whilst using these types of graphics cards the problem is regularly fixed if the Full Screen Effects in the Display Options Menu are disabled. Please also ensure that you are using the latest available drivers for your graphics card. * GeForce MX Series If any visual or performance issues are experienced when using this type of graphics card please also ensure that you are using the latest available drivers. The problem can also be alleviated by disabling various options in the Display Options Menu. * Graphics Cards lacking Hardware TnL support Users with graphics cards that lack hardware TnL support may experience low frame-rates during certain sections of the game. If this is the case, ensure that you have the latest drivers installed and that you are following the recommendations detailed above. N.B. It is highly recommended that your computer meets the minimum specifications as detailed below. * Updates We are committed to bringing you the best game experience possible therefore its likely that we will keep your version up to date with patch downloads from time to time. Installing Game Shadow ™ will help keep your version of Tomb Raider: Anniversary up to date. Customer support details can be found at the end of this ReadMe. To download drivers, you need to contact your computer manufacturer (or motherboard manufacturer if your computer custom built). Part 2: Technical Issues 2.1 Installation & Set-up System Requirements The minimum system requirements are as follows: Minimum Specification OPERATING SYSTEM: Microsoft Windows 2000, XP, Vista CPU: Pentium 3 1.4Ghz or Athlon XP 1500+ RAM: 256MB (for Windows 2000/XP) 512MB (for Windows Vista) GRAPHICS: 100% DirectX 9.0c compatible 64 MB 3D Accelerated Card with TnL (GeForce 3Ti / Radeon 9 series) SOUND: Microsoft Windows 2000/XP/Vista compatible sound card (100% DirectX 9.0c -compatible) DVD-ROM: Quad-speed (4x) DVD-ROM drive HARD DRIVE: 4GB free disk space INPUT DEVICES: 100% Windows 2000/XP/Vista compatible mouse and keyboard The recommended system requirements are as follows: Recommended Specification OPERATING SYSTEM: Microsoft Windows XP, Vista CPU: Pentium 4 3.0Ghz or Athlon 64 3000+ RAM: 1GB RAM GRAPHICS: 100% DirectX 9.0c compatible 64 MB 3D Accelerated Card with Vertex Shader 2.0 and Pixel Shader 2.0 (GeForce 6000 series / Radeon X series) SOUND: Microsoft Windows XP/Vista compatible sound card (100% DirectX 9.0c -compatible) DVD-ROM: Quad-speed (4x) DVD-ROM drive HARD DRIVE: 4GB free disk space INPUT DEVICES: 100% Windows XP/Vista compatible mouse and keyboard / Xbox 360 Controller for Windows Graphic Cards supported nVidia - 8800 GTS, 7950 GX2, 7800 GTX, 7600 GT, 7300 LE, 6800 GT, 6600 GT, 6200, FX 5950 Ultra, FX 5900 Ultra, FX 5700 Ultra, FX 5500, FX5200 Ultra, FX 5200 Ultra, FX 5200, GF4 ti 4800, GF4 ti 4200, GF3 ti 500, GF3 ti 200, nForce 2. Amd/Ati – X1900 XT, X1800, X1600 Crossfire, X1600, X1300, 9800 Pro, 9700 Pro, 9600 Pro, 9000 Pro, 9200, X850 Pro, 8500, X800 Pro, X800, X700, X600, X300 SE. Other - Intel 965, XGI Volari V5, XGI Volari V8, Matrox Parhelia. Preparing Your Hard Drive To ensure that your installation is trouble free, you should check to see that your hard drive and file system are both tuned for optimum performance. Windows comes with a utility programs that will help optimise your hard drive performance. You can optimise your hard drive's performance by running a program called Disk Defragmenter. You can run Disk Defragmenter by clicking on the Start button from the Windows desktop, followed by Programs, then Accessories, then System Tools, and finally Disk Defragmenter. 2.2 DVD-ROM Problems Tomb Raider: Anniversary requires at least a Quad-Speed DVD-ROM drive with 32/64-bit Windows drivers. I receive a "xxxxxx.xxx not found" error message when installing or running Tomb Raider: Anniversary. This error message is usually the result of your computer using MS-DOS (16 bit) drivers instead of Windows (32/64 bit) drivers for your DVD-ROM drive. You can easily check to see if this is causing problems by opening the Control Panel (either click on the My Computer icon or click on the Start button followed by Settings, then Control Panel). In the Control Panel window, double-click on the System icon then click on the Performance tab. You should now see a summary of the performance status of your computer. One of the lines should say “File System: 32/64-bit” and the last line should say "Your system is configured for optimal performance." If you see a message saying "Drive X is using MS-DOS compatibility mode," then you will need to contact your system vendor to obtain and install 32/64-bit drivers for your DVD-ROM drive. 2.3 Crashes and Lock-Ups When I start Tomb Raider: Anniversary my mouse cursor disappears and my computer locks-up. Chances are your installed audio card drivers are not compatible with DirectX. The only solution is to get a DirectX 9.0c -compatible driver from your audio card manufacturer. When I start Tomb Raider: Anniversary I receive the following error message: "The application TRA.exe referenced memory at address xxxx:xxxx that can't be read from." Its likely that your installed video card drivers are not compatible with DirectX 9.0c. The only solution is to get a DirectX 9.0c -compatible driver from your video card manufacturer. The Installer keeps stopping when a certain percentage is complete. There a few likely causes: * You may have run out of free space on your hard drive. Please remove unwanted programs to free up additional space for the game, and then reinstall Tomb Raider: Anniversary. * There may be dirt or fingerprints on the DVD-ROM disc itself. Examine the bottom of the disc; if you see any fingerprints or dirt, carefully clean the disc using a clean, soft, lint-free cloth by wiping from the centre of the disc (near the hole) towards the outer edge in a straight line. Tomb Raider: Anniversary is crashing to the desktop with no error messages. This problem can be caused by several different things. Here's a list of the most common culprits associated with these crashes: * Make sure the DVD-ROM is clean (check for both scratches and smudges on the reading surface of the DVD). * Make sure the game has been installed properly. * Make sure DirectX 9.0c has been installed properly. * Make sure you have the latest drivers for your video card and that they are DirectX 9.0c -compatible. * Make sure you have the latest drivers for your sound card and that they are DirectX 9.0c -compatible. * Make sure Virtual Memory is enabled on your system. * Run Disk Defragmenter. * Try exiting the game, rebooting your machine, and re-entering the game. Note: If your system crashes to the desktop while playing Tomb Raider: Anniversary you should probably reboot your computer before starting a new play session. Otherwise, DirectX may be in a locked state, and the game will be unable to use your sound or video hardware. Logitech Headset When using a headset, we advise that this is connected and set as “Favourite Audio Device” within your control panel before launching the game. NOTE: Should the headset become disconnected during play, as this hardware is detected as a soundcard device you may lose audio as the ‘Valid Sound Device’ would have been lost, should this occur we recommend you check the connections to your Headset and re-launch the game as appropriate. 2.4 Technical Support If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below. When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your graphics card, sound card, DVD-ROM drive, amount of RAM present, speed and manufacturer of your processor. Also, make sure to include the title and version of the game, and a detailed description of the problem. It will also help if you prepare by creating a “DXDIAG” diagnostic file in Windows before you call us. Simply follow these instructions: * Click on Start * Click on Run * Type dxdiag * Click on OK * Click on the Save Information button and save the file to your computer. When you call our Technical Support line either have this file open or have a printed copy. If you send an e-mail query please attach the file to the e-mail. Technical Support Contact Details (United Kingdom) Address Wimbledon Bridge House 1 Hartfield Road Wimbledon SW19 3RU E-Mail email@example.com Phone 0870 9000-222 Web www.eidos.co.uk/support/index.html Technical Support Contact Details (United States of America) Address Eidos Customer Services 1300 Seaport Blvd Redwood City CA 94063 E-Mail firstname.lastname@example.org Phone 650-421-7670 Web www.eidos.com/support.html FAQs are available for known issues; if none exist select the "All Categories" link. If your issue is not on the list you must select an issue, then choose the show me "more" link to display a list of all known issues. If none of this helps, there will be a link here to enter a "Support Request" Note: Hints and tips will not be given out over the Technical Support lines. Alternatively, you may find help with hardware problems on one of the websites maintained by the supplier, some of which are listed below: nVIDIA: www.nvidia.com AMD/ATI Technologies: http://ati.amd.com/ Creative Labs: www.creative.com/worldwide.asp Intel support.intel.com Eidos maintains a web page with links to all major video and audio card manufacturers, which is a good first stop if you are looking to upgrade your drivers. You can reach this page at: UK: www.eidos.co.uk/support/index.html US: www.eidos.com/support.html Thank you and we hope you enjoy playing Tomb Raider: Anniversary. Eidos 2007.